Account & Data Deletion
If you have used Cloud Share or signed in to Site Auditor Professional, you can request complete deletion of your account and associated cloud data without needing to open the App.
What gets deleted
When we process a valid deletion request, we will remove:
- Your user account record in our cloud backend
- All Cloud Share synced projects, issues, and media associated with your account
- Shared online report links will no longer be accessible
- Subscription linkage data stored on our servers (your Google Play subscription itself is managed by Google)
What is not deleted automatically
- Local data on your device: project files, photos, and backups stored on your phone or tablet remain until you delete them in the App or uninstall it
- Google Play purchase history: managed by Google; cancel subscriptions through Google Play if needed
- Support emails: we may retain correspondence as required for legal or regulatory purposes, but will anonymise or delete personal data where no longer needed
How to request deletion
Email us with the following details:
- Send an email to dev-team@tagnetica.co.uk
- Use the subject line: Account Deletion Request
- Include the Google account email address you used to sign in to the App
- Optionally include your name and any shared report URLs to help us locate your data
Processing timeline
We will acknowledge your request within 5 business days and complete deletion within 30 days, unless a longer period is required by law. We will confirm by email when deletion is complete.
Deleting data without an account
If you have only used the App offline and have never signed in or enabled Cloud Share, no personal data is stored on our servers. You can delete all local data by removing projects in the App or uninstalling it from your device.
Related information
For full details on how we handle personal data, see our Privacy Policy. For general support, contact dev-team@tagnetica.co.uk.